One studio , from first decision to next iteration.
Haru works across strategy, design, development and ongoing improvement. The chapters are connected because the work is one cycle: build a better website, bring it more of the right people, convert more of them, then feed what you learn back into the build.
Start where the evidence says you should. We can lead the complete programme or solve a defined part of it with your existing team.
Strategy
Start with evidence, not assumptions.
We map the business, audience, existing stack and commercial constraints before deciding what should be built. The result is a clear case for action, not a strategy deck that gathers dust.
Focused workshops and research that turn business goals, customer needs and operational realities into a practical digital direction.
- Includes
- Stakeholder interviews, customer and competitor research, value proposition, journey mapping, priorities and success measures.
- Output
- A strategic brief, prioritised opportunities and a recommended first phase.
A direct assessment of what is working, what is costing you, and where the current site or platform is holding the business back.
- Includes
- Code and platform review, UX and content review, accessibility, SEO, Core Web Vitals, analytics coverage, integrations and operating cost.
- Output
- An evidence-backed findings report, risk register and ranked improvement plan.
We combine analytics, session evidence and qualitative research to understand where intent is being lost and why.
- Includes
- Funnel analysis, event review, session recordings, customer interviews, usability testing and friction mapping.
- Output
- A prioritised opportunity map with measurable hypotheses.
The system is planned around the job it needs to do, the team who will run it and the constraints that will still matter after launch.
- Includes
- Platform and CMS selection, data flows, integration mapping, delivery phases, risk planning and budget ranges.
- Output
- A build-ready architecture, phased roadmap and scoped first release.
Design
A clear system, not a collection of screens.
We design the journeys, interface and reusable language together. Every screen has a job, every interaction earns its place, and the result remains coherent as the product grows.
We shape the path from first contact to completed task around what users need and what the business needs to learn.
- Includes
- Information architecture, user flows, content hierarchy, wireframes, interaction states and conversion paths.
- Output
- Validated journeys and implementation-ready wireframes.
A distinct, accessible interface that expresses the brand without making the user work harder.
- Includes
- Art direction, responsive interface design, typography, colour, motion guidance and complete interaction states.
- Output
- High-fidelity responsive designs ready for build.
Reusable parts and clear rules keep design and development moving together instead of drifting apart with every new page.
- Includes
- Design tokens, component states, responsive behaviour, accessibility rules, documentation and CMS block patterns.
- Output
- A maintainable design system shared by design, development and content teams.
Important assumptions are tested before they become expensive code or entrenched workflow.
- Includes
- Interactive prototypes, task-based testing, stakeholder walkthroughs, findings synthesis and design iteration.
- Output
- Tested decisions, resolved risks and a clearer build scope.
Build
Custom systems, built once and built properly.
We build fast, maintainable websites, applications, commerce platforms and operational tooling from first principles. Your team gets a system it can run, not a fragile handover. It's the chapter most clients arrive at first, usually the moment a template, page builder or legacy platform stops keeping up.
Purpose-built digital products for businesses that have outgrown templates, plugins and disconnected tools.
- Includes
- SvelteKit development, responsive frontend, server-side workflows, authentication, APIs, testing and deployment.
- Output
- A production-ready application with clean foundations and documented operation.
For teams moving off WordPress, a page builder or an ageing platform: we move the content, protect the SEO, and land you on a foundation that won't need rescuing again.
- Includes
- Platform selection, content modelling and migration, URL and redirect mapping, SEO preservation, integration rebuilds, parallel QA and cutover planning.
- Output
- A modern platform with your content, rankings and integrations intact.
Editorial freedom without sacrificing design consistency, speed or the ability to evolve the frontend.
- Includes
- Content modelling, Sanity CMS, visual editing, reusable page blocks, migrations, previews and editor training.
- Output
- A structured content system your team can publish from confidently.
Custom storefronts and customer journeys with Shopify handling the commerce engine behind them.
- Includes
- Shopify Storefront API, catalogue and collection experiences, cart, customer accounts, checkout handoff, webhooks and analytics.
- Output
- A fast, differentiated storefront with reliable commerce operations.
We connect the systems that should already be talking and remove repetitive work where automation is actually useful.
- Includes
- Third-party APIs, webhooks, email workflows, data synchronisation, internal tools and reporting pipelines.
- Output
- Reliable workflows with clear ownership, monitoring and failure handling.
Measurement is designed into the build so launch produces useful evidence rather than another untrusted dashboard.
- Includes
- PostHog instrumentation, event taxonomy, funnel setup, attribution, consent handling and data-quality verification.
- Output
- A dependable behavioural analytics foundation tied to business questions.
Scale
Launch is where the useful evidence starts.
We stay close to the system after release: reading behaviour, improving conversion, extending what works and making operations easier. The product compounds instead of slowly degrading.
A continuous programme of diagnosis, prioritisation and measured change, not a list of generic best practices.
- Includes
- Funnel review, behavioural evidence, experiment design, landing-page iteration, implementation and outcome analysis.
- Output
- A transparent improvement backlog and a growing record of what moves the numbers.
We turn usage data into clear decisions about journeys, features, content and the next best investment.
- Includes
- PostHog funnels, cohorts, retention, session recordings, event governance, anomaly review and decision-ready reporting.
- Output
- Regular findings tied to product and commercial priorities.
Senior design and engineering support for the next release, operational change or problem the live product exposes.
- Includes
- Feature delivery, UX refinement, technical maintenance, integrations, content-system improvements and release QA.
- Output
- A maintained roadmap and steady, verified releases without rebuilding the team each time.
Useful reporting should reduce decision time and manual work, not create another dashboard someone has to maintain.
- Includes
- Data collection, scheduled reporting, business alerts, workflow automation, internal tools and exception handling.
- Output
- Less manual administration and a clearer operating view of the business.
The foundations are monitored and maintained as content, integrations and user expectations change.
- Includes
- Core Web Vitals, accessibility checks, technical SEO, dependency maintenance, production errors and regression review.
- Output
- A healthier platform with issues addressed before they become expensive.
Technology
We choose the stack around the work, then use proven platforms your team can operate and extend.
Framework
CMS
Commerce
Cloud
Not sure which chapter you are in?
Bring us the problem, the current system and what needs to change. We will help define the right place to start.